Report the suspicious phone call to Be sure to include in your email the phone number that called you and the information the person was trying to acquire.

See our Communication Guidelines below for how you can tell if the call is legitimate.

If you receive a suspicious phone call that claims to be from Capital One, do not provide the caller with any account information, and end the call.

You can also search the web for the suspicious phone number to see if it routes back to a legitimate source. If you receive a suspicious call that is claiming to be from an actual company, call the company directly to verify whether the request is legitimate. It is fairly easy to spoof the number for an incoming call. If the caller leaves a message, you can listen to their message, but DO NOT comply with their demands. You can also spot phone phishing using the following helpful hints: Many of the phishing indicators also apply to vishing attacks, such as an urgent timeline or intimidating language.

Phone phishing, also known as “voice phishing” or “vishing,” occurs when a fraudster calls directly and asks you to do something like provide personal information like credit card information, Social Security numbers, and login credentials.

If you received a suspicious email that claims to be from Capital One or misuses the Capital One brand, do not click any links contained in the message or download any attachments, and instead forward the entire email with the original subject line to Phone Call.

If you ever question the legitimacy of an email, try going directly to that company's website rather than clicking links in emails or downloading attachments. Phishing emails may use official logos and headers, so it can be hard to verify validity. Furthermore, emails that use generic titles (like Mr., Mrs., Sir or Madam, etc.) instead of your legal name should be treated with caution. Spelling, grammatical errors, and oddly structured sentences can indicate that the email is not from a legitimate source.

Email notices that threaten to close your account or impose fines or penalties should be treated as suspect. Scare tactics are often used to prompt victims to quickly respond to requests for personal or financial information. Although the email address and URL may appear to be legitimate at first glance, this information can be spoofed or direct you to an unauthorized site. Inspect the sender’s email address and hover over (do not click) any URL links included in the message. Here are some ways to spot potential phishing emails: The email is designed to trick users into providing personal information like credit card information, Social Security numbers, and login credentials.

Phishing occurs when a fraudster sends an email message appearing to be from a legitimate entity.

If you receive a suspicious email, phone call, or text message from someone claiming to be Capital One, please report the incident to the following guidelines:

Hi caller app